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Our mission is your success – use your OneVision® software to its full potential!

Service

If you ask our customers about the real advantage of OneVision and its solutions, a very high percentage of the answers you get will be similar - the service!

Cultivating relationships with our customers is our top priority. Our mission is that you work successfully with our solutions and benefit in a wide variety of ways: improve quality, increase the degree of automation, and therefore reduce the amount of time and money spent!


Icons-Our service for your success

We have therefore defined our service in a number of ways:

Helpdesk

Our team of support experts are there for your concerns and answer your questions with deep know how.
OneVision Helpdesk Team Central Europe

The OneVision® Helpdesk team is renowned for its expertise and answers your questions in the shortest possible time. Our Helpdesk team is for our service contract customers and deals with your issues quickly, competently and without unnecessary bureaucracy. Our team of English-speaking experts can be reached through many ways between 8 a.m. and 6 p.m. (CET):

Online via e-mail, website or even via remote connection

By telephone (callback also possible)

On request (also on your own premises)

Often a short phone call is all it takes to resolve your issue. Experienced technicians will provide you with their advice and support. As much as 50% of user queries and technical problems can be resolved on the same day. We are able to provide initial responses to over 80% of all queries on the same day.

We take your requests and suggestions to heart, and examine possible solutions together with our product development team.

To the customer portal >>

Please notice that you need a valid web certificate to use the customer portal. If you have any problems please contact us here.

The OneVision service is appreciated by many of our customers. OneVision accompanies your workflow production with trainings, helpdesk, consulting, maintenance and updates, test installations and production assistance and with software demonstration.


Consulting

The OneVision service is appreciated by many of our customers. OneVision accompanies your workflow production with trainings, helpdesk, consulting, maintenance and updates, test installations and production assistance and with software demonstration.

Achieving your goals is our mission! As part of our consulting service, we record the current state of your production at your own premises and document how you produce at present. Together with you, we define the target state. Your goals – what do you want to achieve? You'd like to improve the quality of your products? And save money and time in the process? Three goals you can definitely achieve with our solutions. By comparing the current and target state, we work out a plan of action, thus ensuring that you achieve your goals.

You have complete control throughout the entire process! By combining your and our experience, we achieve the best outcome for you.

Software-Demo

The OneVision service is appreciated by many of our customers. OneVision accompanies your workflow production with trainings, helpdesk, consulting, maintenance and updates, test installations and production assistance and with software demonstration.

You'd like to find out more about our software? As part of our demos, we show you our solutions in detail – starting with an explanation of the advantages you gain by using the software, followed by a presentation of the features and the way they work, ending with a calculation of the return on your investment. You get a comprehensive overview and will quickly be able to appreciate the need for the investment.

Depending on your wishes, we will carry out the demos at your own premises or remotely. You decide whether your files are to be used during the presentation.

Test Installation & Production Assistance

The OneVision service is appreciated by many of our customers. OneVision accompanies your workflow production with trainings, helpdesk, consulting, maintenance and updates, test installations and production assistance and with software demonstration.

You can try out our software with the full range of functions without obligation and free of charge. Thanks to our trial versions, for a set period of time you can check whether we keep our promises and facilitate your day-to-day production routine with our solutions. One of our technicians will install the trial version for you, tailor the settings to your production requirements, and provide you with their advice and support throughout the entire installation period.

The only difference between the trial licence and the full licence is the validity period.

Whether you're looking for solutions for the prepress stage, for automatic image editing and processing or digital publishing, see the power of our products and services for yourself!

Training

Get tips from our experts and optimise your workflow by using our software to its full extent.

Our goal is your success! Fine-tuned to your production requirements, our products can be indispensable for your workflow management. And that is also the benchmark for our range of training courses.

You have the choice: basic workshop, expert workshop, user training or refresher training; at your own premises or in our offices.

The training courses are carried out in groups with a maximum of eight participants. This relatively low number of participants enables the specific needs and requirements to be dealt with individually, thus optimizing the transfer of knowledge. Each participant can work on a PC. Both the technical and teaching experience of our trainers is extensive.

Contact us for your personal training course >>


Basic Workshop:

You have little to no prior knowledge of OneVision software solutions and would like to get to know the many possible uses of the products? In the basic workshop you can intensify your user knowledge and therefore get the most out of your OneVision software.

Two days of basic workshop could look like this:

 Example Agenda Day 1: Asura and Workspace
10:00 - 12:00 Overview of modules
12:00 - 13:00 Efficient assembly lines
13:00 - 14:00 Lunch break
14:00 - 15:00 Color management (4D and on basis of PDF/X)
15:00 - 16:00 Transparencies and overprinting
16:00 - 16:30 Creation of online PDFs
16:30 - 18:00 Your assembly lines and questions


Get the most out of your software by participating in one of our basics workshops.

 Example Agenda Day 2: Amendo
09:00 - 11:30  Amendo and Workspace
11:30 - 13:00 Amendo background knowledge
13:00 - 14:00 Lunch break
14:00 - 15:00 Photoshop Extension
15:00 - 16:00 The other Amendo modules
16:00 - 17:00 Your assembly lines and your questions

 

During individual and practice oriented sessions, our experts explain the varied possibilities of your software. Additionally, benefit from the other participants' experiences and optimize your daily work routine with OneVision solutions. Are there questions about your software that you have had for a long time or would you like to know more about a specific function? Let us know when registering and we will integrate the request in the agenda of your workshop!

NEXT DATES:  19/20 September 2017

Contact us for more information about the basic workshop >>

 

Expert Workshop:

If you already have experience with OneVision products, would like to deepen your specialist knowledge and compare notes with our Help Desk and Development experts, as well as other users, then the expert workshop is just the right choice for you!

NEXT DATES:  17/18 October 2017

Contact us for more information about the expert workshop >>




User Training:

We provide you with the skills you need for your production! Your workflow sets the agenda for us. We train you how to make optimum use of your OneVision software, tailored to your production environment. This enables you to exploit the full potential of your software licences.

The OneVision service is appreciated by many of our customers. OneVision accompanies your workflow production with trainings, helpdesk, consulting, maintenance and updates, test installations and production assistance and with software demonstration.


Refresh Training:

Our refresh training is exclusively available to our customers with maintenance agreements free of charge. Every 2 years we offer free user training and bring you up to date with the software. With the tips and tricks of the experts, you get the most out of the software and can sort out problems from your day-to-day production routine. The training sessions take place in small groups, thus providing you with the opportunity to exchange your experiences and network with other users.

Contact us to find out about possibilities to arrange the training that fits you most >>

Maintenance

The OneVision service is appreciated by many of our customers. OneVision accompanies your workflow production with trainings, helpdesk, consulting, maintenance and updates, test installations and production assistance and with software demonstration.

We keep your software at the cutting edge of technology. Our mission is to continuously improve our solutions. Our motivation is satisfying our customers. As we intensively cultivate the relationships with our existing customers, we are in the best position to know your requirements and continually develop solutions which enable you to increase your degree of automation, improve your quality and reduce your costs. These solutions are made available to customers with support and maintenance agreements via update releases. The update is installed by downloading it. In the release notes, we inform our customers about future developments and their application. We also offer webinars where we present new products to you in a personal discussion and answer your questions, and you quickly benefit from the additional possibilities.

In this way, we ensure that your software and therefore your production is always up to date.

Service Contract

Our Service Contract includes:

Helpdesk and technical support – Our professional  English speaking helpdesk team is there for you: online, via e-mail, website or even on remote connection
Regular updates and software releases – Every time a new update is available you get the new version of your software at no extra cost
Webinars – Our experts explain the latest developments and new features of your software and answer your questions
Free refresh training – Every two years we organize training for you to meet with our experts and to get in touch with other users

Premium Service Contract

For those who want to profit from even more benefits, our Premium Service Contract includes additionally to the Service Contract the following features:

Premium Recovery Hardware Key – Get a second hardware key with one week runtime which can be used in case of failure
Option for Cloud Key licensing – Run your software without hardware key
24/5 Support – Even during the night time our helpdesk team is available for you
Option for the High Availability Key – Failover even in case of server crash

What our customers say about the OneVision Service

McClatchy Logo

Herman Spencer, McClatchy Technology: McClatchy is currently working to transfer legacy Asura licenses from our local markets and transferring those licenses to our central Asura farm located in Fort Worth, Texas. This includes 12 Asura licenses. We are also placing those licensing under premium maintenance within our existing Asura farm. Reasoning: Reduce local market expenses, standardize workflows while adding extra Asura throughput processors to our existing central Asura farm. In addition, some of those licenses will be transferred to our Disaster Recovery Site located in Miami, Florida. To conclude: The McClatchy company relies heavily on OneVision products for a series of enterprise based workflows this includes graphics, ads and most importantly pages for print and e-edition publications. We are continually looking at ways to create workflow efficiencies for our 30 markets and OneVision products are central to achieving our centralization goals.

Winnipeg Free Press logo


Tim Happychuk, Winnipeg Free Press:
„…you and your team are simply the best and always remind
us of how a world class technical company should run...”

Dietmar Schön, Passauer Neuer Presse: "I have been operating in the publishing industry for 30 years, and during this time I have been responsible for many software systems. Working with OneVision products has not only been a pleasure for me, but was made more fun because they are absolutely reliable and can be used perfectly by non-technical, but subject specific users like myself. I have always experienced the very best help and advise from the OneVision support team, regardless of who I contact, which for me, is a more than unique feature of OneVision."

Badische Neueste Nachrichten logo

Karsten Hager, Badische Neueste Nachrichten: „…all questions so far have been solved (as usual) immediately by support. We hardly ever had such an easy migration.”