Join the
OneVision Team
Helpdesk Specialist (m/f)
Location: Gurugram, India
Start: immediately
Full time
With a strong customer support team base, we strive to support our customers to automate their production processes. For regional Gurugram office, India we are currently looking for a dynamic and self-motivated Helpdesk Specialist (m/f).
Job Description
- First responder to clients’ issues, responsible for managing all support cases
- Provide competent support to our customers for software solutions
- Provide advice to our customers via phone and email
- Create and execute solutions hand in hand with our customers
- Cooperate closely with R&D and Quality Assurance departments
- On-going management of our licensing dongle inventory and database
- Degree/Diploma in Graphic Arts/Printing, New Media-Publishing or equivalent professional job experience
- Professional experience in computer network management and maintaining & running server software
- Ability to demonstrate and communicate solutions to all levels of user
- Strong organizational skills, proven strong verbal and written communication skills
- Willingness and ability to work flexible hours (global customer contact)
- Ability to adapt to working in an international team and rely on own skills to complete tasks that can take from a few minutes to several days or weeks.
- Ability to work in a fast paced and demanding environment
- Experience or knowledge in print production is a plus
- Experience in customer services is a plus
- Excellent spoken and written English
- Additional languages (Hindi, German) are a plus
Your workplace with many advantages:
- The chance to link theoretical knowledge and professional practice
- Cooperative responsibility, that positively influences daily business
- A pleasant working atmosphere with a concise communication and decision line
- An open-minded and motivated team with professional and supportive colleagues