Join the
OneVision Team

Helpdesk Specialist (m/f)

Location: Gurugram, India
Start: immediately
Full time

With a strong customer support team base, we strive to support our customers to automate their production processes. For regional Gurugram office, India we are currently looking for a dynamic and self-motivated Helpdesk Specialist (m/f).

Job Description

  • First responder to clients’ issues, responsible for managing all support cases
  • Provide competent support to our customers for software solutions 
  • Provide advice to our customers via phone and email
  • Create and execute solutions hand in hand with our customers
  • Cooperate closely with R&D and Quality Assurance departments 
  • On-going management of our licensing dongle inventory and database

What you 
bring along

  • Degree/Diploma in Graphic Arts/Printing, New Media-Publishing or equivalent professional job experience
  • Professional experience in computer network management and maintaining & running server software
  • Ability to demonstrate and communicate solutions to all levels of user
  • Strong organizational skills, proven strong verbal and written communication skills
  • Willingness and ability to work flexible hours (global customer contact)
  • Ability to adapt to working in an international team and rely on own skills to complete tasks that can take from a few minutes to several days or weeks.
  • Ability to work in a fast paced and demanding environment
  • Experience or knowledge in print production is a plus
  • Experience in customer services is a plus
  • Excellent spoken and written English
  • Additional languages (Hindi, German) are a plus

What you  

Your workplace with many advantages:

  • The chance to link theoretical knowledge and professional practice
  • Cooperative responsibility, that positively influences daily business
  • A pleasant working atmosphere with a concise communication and decision line
  • An open-minded and motivated team with professional and supportive colleagues


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