The OneVision® Help Desk is for our service contract customers and deals with your issues quickly, competently and without unnecessary bureaucracy. Our team of English-speaking experts can be reached in a number of ways between 8 a.m. and 6 p.m. (CET):
- Online via e-mail, website or even via remote connection
- By telephone; callback also possible
- On request, also at your own premises
Often, a short phone call is all it takes to resolve your issue. Experienced technicians will provide you with their advice and support. As much as 50% of user queries and technical problems can be resolved on the same day. We are able to provide initial responses to over 80% of all queries on the same day.
We take your requests and suggestions to heart, and examine possible solutions together with our product development team.